A home for everyone at The Hothouse

We want the Hothouse to be fully accessible for everyone to come and take part in our sessions and enjoy our gigs and events. In recent years, our building has undergone significant redevelopment to make all public areas accessible. These include:

  • Two disabled parking bays are located on Parliament Street, approximately 30 metres past the building entrance.
  • There is a shallow gradient ramp leading up to the main entrance. The ramp has a hand rail alongside the gradient and there is alternative access to the main entrance via a step.
  • Button operated, outward opening, automatic doors are in place at our main entrance. The box office has a lowered counter and is located just inside the main entrance doors.
  • The secondary entrance doors are not automatic but will either be staffed and electronically unlocked or physically opened by our box office staff if required.
  • There is no 'deep pile' carpet within the entrance area. The staircase to our upstairs venue and workshop space has two short carpeted flights of stairs with handrails, there is a flat landing area in between the two flights of stairs.
  • We have a lift between the ground floor and first floor/venue space of the building which is located in the foyer area.
  • Wheelchair seating space can be reserved for events if desired, simply mention that it is required when booking your ticket. You can also contact us in advance of an event to request this by emailing or call 01524 831997.
  • In the event of fire or other incident, wheelchair refuge areas are designated throughout the venue for evacuation purposes. We have two evac chairs on the first floor, one in each refuge area, and trained stewards and staff will be present at all events.
  • The first floor bar area has a full-length lowered counter. Drinking straws and various drinking glass sizes and designs are available on request. Our bar staff are particularly helpful and will be happy to assist and carry your drinks to your table if required.
  • Unisex disabled toilets with level access and baby change facilities are available on both floors of the building (radar key not required).
  • Essential companions', personal assistants' support workers' and carers' of people with disabilities get in free to all ticketed events (please mention this when you book your tickets). Assistance, hearing and guide dogs are welcome and fresh drinking water is always available for them on request.
  • Assistance will be given if requested when queuing. Assistance may be in the form of portable chairs, priority access or the option to move to a seated area until access is available.
  • People with disabilities are eligible for concessionary tickets.